Business Development Manager (BDM) – BPO & AI/ML

Job Summary: The BDM for a BPO company is responsible for generating new business, managing client relationships, and achieving sales targets to drive the growth of the organization. Minimum 3 Year Experience.

Key Responsibilities:

1. Identify New Business Opportunities:

• Research and identify potential clients in target industries and markets.

• Analyze market trends, competition, and customer needs to develop a business development strategy.

2. Sales and Lead Generation:

• Prospect and generate leads through various channels, including cold calling, email marketing, networking, and industry events.

• Qualify leads and convert them into sales opportunities.

3. Client Relationship Management:

• Develop and maintain strong relationships with existing clients.

• Understand client needs and align the BPO company's services to meet those needs effectively.

4. Proposal and Presentation:

• Prepare and deliver compelling sales presentations and proposals to prospective clients.

• Clearly communicate the value proposition of the BPO services offered.

5. Negotiation and Contract Closure:

• Negotiate terms and pricing with clients to reach mutually beneficial agreements.

• Draft and finalize contracts, ensuring compliance with company policies and legal requirements.

6. Market Research and Analysis:

• Stay updated on industry trends, competitor activities, and emerging opportunities.

• Conduct market research to identify potential areas of growth and diversification.

7. Sales Target Achievement:

• Set and meet or exceed sales targets and revenue goals.

• Develop and execute strategies to ensure consistent business growth.

8. Collaboration with Internal Teams:

• Work closely with the operations and delivery teams to ensure seamless client onboarding and service delivery.

• Provide insights and feedback to improve service quality.

9. Reporting and Documentation:

• Maintain accurate records of sales activities, client communications, and business development efforts.

• Prepare regular reports for management on sales performance and market insights.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (Master's degree is a plus).

• Proven experience in BPO sales, business development, or a related role.

• Strong understanding of BPO services, processes, and industry trends.

• Excellent communication, negotiation, and presentation skills.

• Proficiency in using CRM software and other sales tools.

• Strong analytical and problem-solving skills.

• Self-motivated, result-oriented, and able to work independently.

• Ability to adapt to a fast-paced and dynamic work environment.

Working Conditions:

• The job may require frequent travel to meet clients or attend industry events.

• Irregular working hours may be necessary to accommodate clients in different time zones.

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